Privacy

Privacy policy

Last updated 6 November 2026

Who we are

Observer FTP is a Windows app for moving files between your PC and your servers, and ftp.observer is its website. In this policy, "we" means Observer FTP. You can reach us at website@ftp.observer.

The app

• It connects only to the servers you add. It doesn't send anything about you, your files or how you use it to us or to anyone else. There's no account, no usage tracking and no advertising.
• Saved passwords and key passphrases are kept in Windows Credential Manager on your PC. Your sites, settings, history and the copies kept for Undo are stored in your own Windows user folders.
• If the app crashes, it writes a crash log on your PC. It isn't sent anywhere. If you'd like help, you can choose to email it to us.
• A Move to a new PC file is encrypted with a password you choose, and goes only where you put it.
• The observer-ftp command line works the same way. It reads the sites saved on your PC and connects only to those servers.

This website

• The website is hosted by Cloudflare. Like any web host, Cloudflare processes your IP address and basic details of each request to deliver the pages and protect the site from attacks. Its own privacy policy explains how.
• We count visits with Cloudflare Web Analytics. It uses no cookies or local storage and doesn't follow you across other websites. It shows us totals, such as which pages were viewed, which sites linked here, and visitors' browsers and countries, not a record of any one person.
• The fonts are served from this site, so your browser makes no requests to Google or any other font service.
• This website sets no cookies, which is why there's no cookie banner.

Downloads

The installer comes from download.ftp.observer, a server we run, with requests passing through Cloudflare. Like most web servers, it keeps standard access logs: IP address, time, the file requested and the browser. We use them only to keep the server secure and to count downloads, and keep them no longer than those purposes need.

Email

If you email website@ftp.observer, we use your address and message only to reply to you. We don't add anyone to a mailing list.

Your rights

Under UK data protection law (UK GDPR) you can ask what personal data we hold about you, ask us to correct or delete it, and object to how we use it. Because the app sends us nothing, the only personal data we could hold is in emails you've sent us and in short-lived server logs. Our lawful basis for those logs and for counting visits is our legitimate interest in running a secure website and knowing how many people use it.

To make a request, email website@ftp.observer. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes

If this policy changes, the new version will be posted on this page with a new date.